Support

Write to hello@getvivaz.app. A person reads it and replies.

Billing and subscriptions

Premium unlocks unlimited identifications. You keep your collection, your reminders, pet safety, export and cloud backup at no cost.

Apple and Google charge for the subscription, so you cancel it in the store: on iPhone, under Settings, your name, Subscriptions; on Android, in the Play Store under Payments and subscriptions. You keep your access until the end of the period you already paid for.

Refunds are the store's call. Ask Apple at reportaproblem.apple.com, or Google in your Play Store order history. Write to us as well if something went wrong, and we will help push it along.

Account access

An account backs up your collection, and does nothing else. You sign in with a numeric code sent to your email, so there is no password to lose.

If the code does not arrive, check the spam folder, then the spelling of the address. Codes expire after an hour, and asking for a new one cancels the last.

Losing an account does not cost you your plants. They live on the phone.

Your data

Changing phones? With cloud backup on, sign in on the new phone and your collection comes back. Without it, open Settings and export before you switch.

Deleting your account erases everything synced to the cloud. The collection on your phone stays where it is.

Something looks wrong

Tell us when a plant comes back as the wrong species, a watering interval makes no sense, or a translation reads badly. Send the species and what you expected, and we fix it in a release. We watch identification errors closer than anything else in the app.